Splashback Guidelines/ Care Guide
Our glass splashbacks are made from toughened glass only which complies with British Standard BSEN 12150, it will not crack from the heat of your hob as long as it is at least 50mm from the naked flame at all times. Please bear in mind that flames can travel around pans! Pans should also not touch the glass this may cause the paint or image to burn. Our glass can withstand temperatures of up to 400°C. Please do not fit glass splashbacks that are not toughened glass as they will crack from the heat of your hob!
Measuring the area;
The glass tolerance is +/- 3mm so we recommend you take at least 3mm off your tight sizes – any splashbacks made within the 3mm tolerance will be deemed acceptable in line with the industry standards. Toughened glass cannot be cut down once made, so please MEASURE CAREFULLY.
• Clear splashbacks – Stock sizes are 600 x 700, 600 x 750, 700 x 700, 700 x 750, 900 x 700, 900 x 750, 1000 x 700, 1000 x 750. If these are ordered before 12pm these will be delivered next working day.
• Clear/extra clear and satin - splashbacks will be approximately 2 weeks as the glass needs to be cut, drilled and polished to your sizes then go through the toughening process.
• Printed splashbacks stock size glass; orders without holes (Stock sizes are 600 x 700, 600 x 750, 700 x 700, 700 x 750, 900 x 700, 900 x 750, 1000 x 700, 1000 x 750) are approximately 2 weeks as the image needs to be applied and completely dried before dispatch.
• Printed splashback made to measure sizes or orders with holes will take approximately 3 - 4 weeks as the glass needs to be cut to size, processed and toughened before the digital image can be applied and the splashback dried before dispatch.
Please note that this is a guideline. Due to splashbacks being made or printed to order and our high level of quality control at every stage there can sometimes be delays. If we are not happy with an order at any stage then we will remake from scratch and update you. We will never send out an order we are not happy with.
Once your order is ready delivery is next working day, the courier will do their utmost to get your order to you. If a card is left contact must be made ASAP to rearrange delivery. If your item is returned to us, we will have to charge for a second delivery.
Our glass is packaged extremely well; however glass being glass (a fragile item) it can still be damaged in transportation - albeit very rare. If your order is damaged in any way please contact us immediately so we can resolve the issue.
Please note that we do not courier outside of mainland UK and the highlands.
Opening the product;
Please open packages carefully in case the order has been damaged in transit. We advise laying the order flat on the floor and removing the tape carefully from around the sides and opening from the front. Check the order over before removing from the packaging. Our glass is packaged extremely well; however glass being glass (a fragile item) it can still be damaged in transportation - albeit very rare. If your order is damaged in any way please contact us immediately so we can resolve the issue.
Handling the product;
The glass is very safe to handle as it will be made with highly polished edges, but as with all glass products you need to use great care when handling the products. At no point should you stand these on a hard surface i.e. concrete as this will caused the splashback to shatter.
All glass splashbacks should be installed so that no edge of the glass touches any hard surfaces.
Painted or printed Glass splashbacks should be installed with the recommended adhesive, we advise using a low modulus silicone (Although our glass splashbacks are foil backed to help protect the paint/print we still recommend using these products).
To adhere the splashback panels to the wall; First line up the panel carefully on the wall.
Use thin packaging/distance blocks (wood plastic) between the glass and worktop or even a greeting card folded in half sticking out a bit these can be removed once dried (24 hours min)
Apply the glue in lines/blobs down and across the back of the panel following the instructions on the adhesive/sealant you have chosen.
You will find there is enough 'give' in the adhesive to make minor positional adjustments after placing the panel in position.
If your splashback is not resting on a surface such as a worktop then it will need to be supported by a baton for at least 24 hours whilst the silicone sets.
After 24 hours simply remove the distance blocks, card or baton and seal perimeter with the low modulus silicone.
Place the splashback in position on the wall, making sure you have left the space between hard surfaces. The thickness of a greeting card folded in half will be fine, and can be removed after installation.
Using a pencil, make a mark in the centre of all the fixing points on the wall so that you know where to drill them. Once this is done, remove the glass and store it in a safe place (do not rest on any hard surfaces, i.e. concrete as this will cause the splashback to shatter)
Drill each fixing point using a suitable sized drill bit (6mm) to the required depth. Place a wall plug in each hole ready to take the screw.
Now, put the splashback back up to the wall. You may need help to hold it in position while you fix it. Please note that the rubber washer goes through the front of the glass, with the flat section on theface it is there to protect the glass from the metal screw.
Screw in each fixing screw starting left then right to hold it in position. You might be tempted to use an electric drill/driver to do this but please don't as you can risk running the screws up too tight and cracking the glass. Use a hand-held screwdriver to tighten each screw. Tighten until the screw head is sitting snugly in the hole in the glass and there is no movement.
Once all screws have been fixed in position, add the chrome covers to disguise the screw heads and you’re done!
It is your responsibility to ensure that the glass is fitted within all safety and glazing guidelines.
Shepway Glass accepts NO responsibility for damage or breakages when panels are installed by others.
If you have any questions please do not hesitate to contact us, we are always happy to help.
Splashback Care Guide
Our glass splashbacks are made from toughened glass (NB. Small pieces may be too narrow to toughen and will therefore be float glass with a safety backing). Our toughened glass complies with British Standard BS EN 12150 and can withstand temperatures of up to 400 degrees C.
The glass splashbacks will not crack from the heat of your hob or burner as long as:
They are at least 50mm from the naked flame at all times. Please bear in mind that flames can travel around pans!
Your saucepans do not touch the glass
Although the glass is toughened and is four times stronger than normal glass, care does still need to be taken. They are not unbreakable.
Cleaning your splashbacks:
For a clean, bright and fresh look every day, your splashbacks will need cleaning regularly.
Below are easy steps to follow when cleaning your glass splashbacks:
Step 1: Ensure your glass splashbacks have cooled (after cooking). Spray your glass cleaner on to the surface, paying special attention to areas that look greasy. Leave the cleaning solution for 1-2 minutes for it to settle and soak through residue.
Step 2: Gently wipe the surface from one side to the other using a soft (non-abrasive) cloth or paper towel. Ensure all residues are cleared and no marks remain.
Step 3: For a sparkling finish, ensure your surfaces are dry before buffing them with a super soft cloth. Use circular motions to wipe until you are satisfied with the results.
Handy Tip 1: Use a suitable glass cleaner or a gentle solution of warm soapy water is safe to use. Never use harsh or abrasive cleaning products as this might cause irreversible damage to the finish of your glass splashback.
Handy Tip 2: For the best result, use the correct cleaning material. Most glass will not tolerate the use of abrasive materials such as metal scourers or plastics, as these tend to scratch the finish. You need to use a soft paper towel or lint-free cloth to clean off marks and spills. For a
streak free finish, dry the surface with another clean and dry cloth directly after you have finished cleaning them the first time.
Handy Tip 3: Clean splashes and spills as soon as they occur. Remember, it is easier to remove the dirt when it is still fresh. (Please ensure you allow the glass to cool before attempting to clean. Applying cold water when the glass splashbacks are hot may damage the glass.)